Systems Thinking: How to Break Down Silos & Build a Collaborative Culture
Companies built on silos are long a thing of the past. Or perhaps we wish they were. Silos by their very name implies an archaic way of...
Creating a Successful Culture
My client’s business has two thriving locations and he stood to inherit a third. This is when he came to me with a question for our...
Receiving Feedback – Sitting Down & Enjoying the Meal
In Parts 1 and 2, we spoke about how to give great feedback. We compared it to serving a great meal: first setting the table, to then...
Giving Great Feedback – Creating & Serving the Meal
We’ve set the table already in Part 1. Now it’s time to create the meal. Here we address how to give feedback without hurting someone’s...
Giving Great Feedback – First Set the Table
When the trend for reviews is leaning more toward the informal – where performance is measured in the moment – how to give healthy...
The Art of Listening
The real art of listening is akin to listening to a musical piece. It is 100% about the other person – what they are saying, how they say...
How to Apologize
At the heart of effective communication is not necessarily what we say nor how we say it, but how we make the other person feel. So what...
The Heart of Change
I watched Ghandi last night. His comment about our work really being about the violence not with each other, but in our own hearts hit...
Emotional Courage
How often have you been in a meeting and thought to yourself, “No… I won’t bring that up. I’ll let it go. See if it gets better…. Maybe...
If It Was Absolutely Going to Happen, What Would You Do Differently Now?
Call me crazy, but I have always loved the start of the school year. And for all you parents, it’s NOT just because the kids are back in...
