The Art of Listening
The real art of listening is akin to listening to a musical piece. It is 100% about the other person – what they are saying, how they say...
How to Apologize
At the heart of effective communication is not necessarily what we say nor how we say it, but how we make the other person feel. So what...
The Heart of Change
I watched Ghandi last night. His comment about our work really being about the violence not with each other, but in our own hearts hit...
Emotional Courage
How often have you been in a meeting and thought to yourself, “No… I won’t bring that up. I’ll let it go. See if it gets better…. Maybe...
